Refund and Returns Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@www.systemscommercial.com and send your item to: 23 Culperry Road, Glendene, Auckland

Shipping returns

To return your product, this will need to be delivered to us at 23 Culperry Road, Glendene, Auckland or we can arrange shipping at charge to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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Excellent rating
Based on 24 reviews

Fantastic product and service. Made a call to the store at 11:30, they had delivered and installed it by 1:30pm... Very impressed

ma ka

easy simple purchase thanks

Vincent Frandsen

Thank you, always reasonably priced, always keen to help and install too!

james bundy

We recently purchased some office furniture from here. The service received in store by Natasha was brilliant, she answered all our questions and had solutions for us straight away. Delivery was easy and they even assembled the items for us which was a weight off our shoulders. We will certainly be back for more furniture:)

Sasha Langham

Amazing customer service. Ladies were friendly and very helpful. Good variety of stock and very clean compared to other nearby office furniture showrooms.

cath fs

Excellent customer service, competitive prices, and high quality furniture. I am really glad that I chose this local business that's been around for decades. A couple years back I bought an electric desk+chair+monitor arms etc., to kit out my home office and happy that I went with commercial-grade furniture. I had a minor issue just recently with my desk (which is a couple years after purchase) - but the team went above & beyond and fixed that issue for me sparing no detail (kudos to Ross). Like other reviewers say below, it's well-worth buying decent furniture if you want it to last. Systems

Akmal Fazleen

I purchased an Ergohuman chair from Systems Commercial in early 2017 for home use. I'd gotten fed up with cheap stuff breaking. Not a cheap piece of furniture but with a 10yr warranty it looked like a much better bet. I've been working from home since March Covid lockdown and have been sat up to 8 hours a day very comfortably. A recent minor wear and tear problem on one armrest has been fixed very promptly for a reasonable cost. I'm happy to recommend this product and reseller to anyone that requires a chair that's designed to last.

Steve Luck

Amazing service, fast delivery - needed a new chair (OK, to be honest its about 10 years overdue), to work from home - ordered yesterday, was delivered today, and bonus that I didn't have to make it up. My back thanks you!

Debbie Larsen

Refunds

Exchanges

Shipping returns

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